All UK orders will be shipped via Royal Mail (tracked & signed for).
International orders will be also be sent via Royal Mail (international tracked & signed for). Please allow three to five working days for your order to be processed and dispatched.
RETURNS & EXCHANGES
Refunds will be for the cost of the items returned and will not include original shipping costs. The cost of sending items for returns or exchange is the responsibility of the customer. The goods are your responsibility until they reach us. Please ensure you package the items carefully to prevent any damage to the items or packaging.We recommend you use a secure delivery method that requires a signature upon receipt (such as Royal Mail Recorded Delivery). This insures your items for the cost of being returned to us. In the rare event of the parcel going missing.
If an item is damaged or faulty upon receipt please contact us at email@example.com and provide us with complete details of the damage/fault , once we have received the damaged product and verified the fault we will issue a replacement or refund to the value of the original item.
The above does affect your statutory rights as a customer.
Please send your returns/exchanges to: Returns, MINOR FORMULA Ltd, Kings Court, 17 School Rd, Birmingham B28 8JG