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RETURNS & EXCHANGES
You can return any item within fourteen days of receipt for a full refund or to exchange the item. In all cases the items returned must be original condition complete with any tags and correspondence. All returns will be inspected upon receipt by ourselves, if we deem any of the items returned to not be in a re-saleable condition your refund will not be processed and you will be informed. MINORFORMULA reserves the right to refuse a refund or exchange on items deemed not resalable - your statutory rights are not affected.

Refunds will be for the cost of the items returned and will not include original shipping costs. The cost of sending items for returns or exchange is the responsibility of the customer. The goods are your responsibility until they reach us. Please ensure you package the items carefully to prevent any damage to the items or packaging. We recommend you use a secure delivery method that requires a signature upon receipt (such as Royal Mail Recorded Delivery). This insures your items for the cost of being returned to us. In the rare event of the parcel going missing.

If an item is damaged or faulty upon receipt please contact us at contact@minorformula.com and provide us with complete details of the damage/fault, once we have received the damaged product and verified the fault we will issue a replacement or refund to the value of the original item.

CUSTOMES & DUTIES
All customers must make themselves aware of the policies of their country’s customs agencies. MINORFORMULA is not responsible for any additional fees incurred as a result of taxes levied on items shipped.

UNDELIVERED ORDERS
Please get in contact with us if you have any issues with your order. As tracking has been provided and the contents insured, once an order is despatched from our offices it becomes the responsibility of Royal Mail. We are not responsible for any lost or stolen packages but we will seek to help you resolve any issues.

The above does affect your statutory rights as a customer.

RETURNS

Please send your returns via a tracked service to: 

MINORFORMULA RETURNS ,

RE ORDER: (YOUR ORDER NUMBER)

MINORFORMULA

St MARY'S ROW, 42B THE MEWS,

BIRMINGHAM,

B13 8JG

EXCHANGES

Please send your exchanges via a tracked service to: 

MINOR FORMULA EXCHANGES ,

RE ORDER: (YOUR ORDER NUMBER)

MINORFORMULA

St MARY'S ROW, 42B THE MEWS,

BIRMINGHAM,

B13 8JG

Please ensure that you have made arrangements with a member of the team via contact@minorformula.com to inform us of your exchange request and have received conformation that we have the replacement in stock.